Shipping with Lynden Air Freight

Damage Avoidance

From pickup through to delivery, Lynden Air Freight employs damage avoidance procedures. A key ingredient is a process we call the reverse alert. Reverse alerts allow origin stations to automatically receive a progress report on shipments from destination stations. This reverse alert will comment on recovery from the carrier, and includes information with regards to packaging condition, piece count, and on-time scheduling. In each Lynden terminal there is a strict procedure for keeping docks clean and doors secure. Much of the company's security procedures are proven outgrowths of our fine arts shipping program. As most of the artwork we regularly handle is high in value and fragile in nature, we have incorporated system-wide handling procedures to reduce damage to a minimum. Many of these procedures have been extended to all shipments.

Packaging

An important part of damage avoidance lies in packaging. For most commodities, the following guidelines should be followed:

Proper packaging consists of boxes or crates with solid or closely fitted sides, ends, bottoms, and tops. They must be made of wood, metal, plastic, fiberboard, or paperboard, and must completely enclose the contents. Securely close boxes with heavy duty packing tape.
General guidelines for improper packaging include open boxes, reused cartons that are in poor shape and may fall apart, and items that are not in boxes but are instead wrapped in paper. Do not use string, cellophane tape, or masking tape to secure boxes.
Make sure fragile items are well separated and padded within their container. Use filler for inside protection when sending several items in one box. Use Styrofoam material to wrap each item separately -- don't allow glass to touch glass.
Some commodities, such as artwork or restricted articles, are subject to specific packaging procedures and limitations. Contact your Lynden representative for more information.

Packaging is the responsibility of the shipper. For specific assistance, Lynden representatives can provide guidance, or provide a list of reputable packaging company names and phone numbers.

Claims Information

Lynden Air Freight's Claims Department is prevention-oriented. They work closely with operations personnel to insure careful handling and security of all shipments handled by the company. In the unlikely event that damage or a loss does materialize, the resulting claim receives prompt and courteous attention by Lynden's Claims Department. Within a few days after filing a claim, the claimant will receive an acknowledgment letter containing a claim number for reference. To report a cargo claim, please follow these procedures:

All claims (except overcharges) must be received in writing by Lynden within 90 days after Lynden accepted that shipment. Concealed loss or damage must be reported in writing to Lynden at destination within 7 days after delivery. Claims related to perishables must be reported verbally within 24 hours after delivery, with written follow up within 48 hours after delivery.
No claims will be paid until transportation charges have been paid. Claims may not be deducted from transportation charges.
Legal action to enforce a claim must be brought within one year after the claim has been denied in writing by Lynden, in whole or part.

For shippers who may wish additional protection on selected or all shipments, Lynden Air Freight makes declared value protection available, as well as risk insurance

Declared Value and Risk Insurance

Lynden Air Freight provides excess declared value protection for shippers who elect to declare a value in excess of our normal tariff liability ($0.50 per pound per piece). By declaring value consistent with the value of their merchandise, shippers are afforded protection against loss and/or damage to their goods that is the direct result of carrier or forwarder negligence. A. A shipment will have a declared value of $0.50 per pound per piece, but not less than $50 per shipments, whichever is higher, unless a higher value is declared on the shipment. B. An additional transportation charge of $0.50 shall be required for each $100 (or fraction thereof) by which the value declared on the Airbill at the time of receipt of the shipment from the shipper exceeds $0.50 per pound per piece or $50 per shipment, whichever is higher. Shippers who elect to purchase insurance on the Lynden Air Freight Airbill are entitled to all the benefits of declared value protection, plus the added protection against lost and/or damage caused by adverse weather, earthquakes, etc., commonly described as Acts of God. The insurance charge is $0.75 per $100 of the value declared on the Lynden Air Freight Airbill.

Oversize Freight

Oversize restrictions can apply due to several factors which can vary. These factors include: Carrier weight restrictions Carrier density restrictions Cargo door size Specific carrier regulations Type of aircraft available Limitations of material handling equipment Shipments requiring transportation via an all cargo airline as an alternative to normal routing due to size or weight limitations will be rated as exceptions as published in the respective Lynden Air Freight tariff. Your Lynden Air Freight professionals are trained in the varying size restrictions on individual shipments. Contact your local Lynden office or Worldwide Communications Center for specific information and assistance.

Hazardous Materials Handling

Carriage of various restricted articles may require alternative routing. Restricted articles may be rated as exceptions as published in the respective Lynden Air Freight tariff if accepted for carriage and alternative routing is required.

Service Conditions, Rules, and Charges

All shipments are subject to Lynden Air Freight Rules Tariff No. 10 and 20.

Shipments Not Acceptable for Service

A. Shipments of articles of extraordinary value, namely: Alcoholic Beverages, Furs, Promissory Notes, Antiques, Gems, Cut or Uncut Securities, Negotiable Bills of Exchange, Gold Bullion, Coined, Uncoined Silver Bullion, Coined Bonds, Cyanides, Dust of Sulfides, Uncoined Concentrates, Bullion or Precious Metals, Jewelry (other than Cyanides, Precipitates Currency costume jewelry) or Sulfides, Deeds, Money, Stamps, Postage or Revenue Dore Bullion, Pearls, Stock Certificates ,Evidence of Debt, Platinum.

B. 1. Shipments of live animals or insects. 2. Birds, fish, reptiles.

C. Shipments of human remains, cremated or disinterred.

D. Shipments which require Forwarder to obtain a Federal, State, or Local license for their transportation.

E. Hazardous Substances and Waste or Radioactive Materials.

Guarantee Policy/Refunds

A. If a guaranteed shipment is late for any reason; except failures due to weather, strikes, riots, civil commotion or acts of God, Lynden Air Freight will refund to the party liable for transportation charges as follows:

Next Business Day Shipments: The difference between Next Business Day service rates and Second Business Day service rates.
Second Business Day Shipments: The difference between Second Business Day service rates and Fifth Business Day service rates.
Fifth Business Day Shipments: 10% of Fifth Business Day service rates.

B. Conditions for Refund

Requested service must meet service parameters as published in this Service Guide.
Payments are required in full before refunds are permitted.
All requests for refund must be submitted in writing within 30 days following the shipping date to: Service Control Coordinator Lynden Air Freight P.O. Box 84167 Seattle, WA 98124
The following information must be provided to the Service Control Coordinator in writing: a) Lynden Air Freight bill number b) Date of Shipment c) Payment Information: 1) Check Number 2) Check Amount 3) Date of Check

C. Shipments not eligible for refund

International Shipments
COD and FCCOD shipments
Restricted Article/Hazardous Materials
Oversize freight
Overweight freight

C.O.D. Processing

The change for collection and remitting of C.O.D. will be a minimum charge of $15 or 1.5% of the amount to be collected whichever is greater.

Business Days/Holidays

Business day means Monday through Friday except for the following holidays, or the official day of observance of these holidays:

U.S.

Christmas Day
Independence Day
Labor Day
Memorial Day
New Year's Day
President's Day
Thanksgiving Day

Canada

Bank Holiday (ON/MB)
Boxing Day
British Columbia Day (BC)
Canada Day
Christmas Day
Dominion Day
Good Friday
Labour Day
Natal Day (NS)
New Year's Day
New Year's Day
Remembrance Day

Puerto Rico

Constitution Day
Good Friday Day
New Year's Day

Deliveries normally scheduled to be made on a day of holiday observance will be scheduled to be delivered on the following business day.

The Lynden Airbill

Follow these instructions when filling out the Lynden Air Freight Airbill. Please press firmly.

Check the appropriate service description box for the type of service you desire: Customer Specified (may result in additional charges) Next Business Day - by 5PM Second Business Day - by 5PM Fifth Business Day - by 5PM

Enter the date your shipment is tendered to Lynden Air Freight.

Enter your shipper's reference number to help us identify your shipment.

Enter your consignee's purchase order number or other reference number.

Enter the complete shipper name and address. Please remember to include the zip code.

Enter the complete consignee name and address. Include the zip code.

If billing is to 3rd party other than shipper or consignee, enter the complete name and address. Include the zip code.

Describe the contents of your shipment in this table. Enter the number of pieces, a brief description of each piece, the dimensions -- length, width, and height in inches, the weight of the piece, and the dimensional weight (pounds per cubic inch).

Check the additional services required for your shipment.

Note:

Counter-To-Counter is a service for moving freight the same as passenger baggage. However, an additional surcharge is applied for the use of this service. Contact your local Lynden Air Freight office for further details. 10. If desired, enter either the insurance or the declared value of your shipment in the appropriate box. Can only be one or the other. 11. Check the box indicating the form of payment you choose. 12. Be sure to sign the Airbill here. 13. Do not write in this area.

Determining Chargeable Weight

The costs to transport freight are dependent upon aircraft space and weight limitations. Thus, bulky shipments requiring considerable aircraft space are often charged a dimensional weight. Each shipment tendered to Lynden Air Freight is charged according to the actual weight or the dimensional weight, whichever is greater. If you need assistance, please contact the Lynden Air Freight Worldwide Communication Center.

Determining Density

Actual Weight is the weight determined by measuring the shipment on a certified floor platform scale. Dimensional Weight is calculated as follows: length x width x height dimensional factor (cubic inches per pound) Dimensional Weight is always rounded up to the next whole pound.

Example :

10" x 12" x 15" box, 50 pounds. Actual Weight = 50 lbs. Dim Weight = 12 x 10 x 15 = 10.84 = 11 lbs. Dimensional Factor = 166 (domestic) (Note: International DIM =139) The actual weight exceeds the dimensional weight. Thus, the actual weight (50 lbs.) will be used as the chargeable weight for the shipment.

How to Determine Density

Density is expressed in pounds per cubic foot. To determine density, you must first determine the volume of the shipment. Volume is calculated as follows: length x width x height (If measured in inches, your result must be divided by 1728 to determine cubic feet.) Next, divide the actual weight of the shipment by the cubic feet to determine density.

Example:

10" x 12" x15" box weighing 50 pounds

Step One: 10 x 12 x 15 = 1800 cubic inches. 1800/1728 = 1.04 cubic ft.
Step Two: 50 lbs./1.04 = 48.07 lbs. per cu. ft. Density

The Lynden Invoice

A description of the Lynden Air Freight invoice follows.

Lynden's Airbill number, tariff origin station (city), and date shipped.

Name and address of shipper. Reference number can be included here.

Name and address of consignee. A reference number can also be included here.

Payment due date. Our terms are net 15. The date shown is 15 days after the date the bill posts.

Number of pieces and description of item(s) shipped.

Shipment information: Actual weight, reweight, dimensionalized weight, density, tariff scale, rate per pound or per hundred.

Breakdown of Lynden Air Freight charges.

Tariff destination city.

Dimensions of freight.

Declared value if any.

Service Level: Next Business Day, Second Business Day, Fifth Business Day.

Billing name and address on invoice.

Freight terms indicating if shipment went prepaid, collect, or third party billing.

Account code for billing customer.

Total amount owed.

Proof of delivery signature and date as entered from the delivery receipt into the Lynden Air Freight information system. The signature will be typed, not handwritten.

Canada Customs Clearance

Please remember that clearance of dutiable Canada Service shipments at Canadian customs may add 24 hours or more to a delivery schedule.

ICX Fee (International Customs Charge)

Shipments to and from Canada may be assessed an ICX charge for the mandatory use of a bonded warehouse.

How to Prepare a Canada Customs Invoice

A Canadian Customs Invoice or "CCI" is required by Canadian Customs for all shipments entering Canada valued over $900.00 CAD (Canadian Dollars). A standard Commercial Invoice is acceptable on Canadian shipments less than $900.00 CAD. (See Commercial Invoice in Section VI, World Services.) If possible, please provide one original form and three copies of the "CCI" at time of shipment.

Vendor - Enter shipper name. Include complete address and zip code.

Date - Enter the date of shipment is tendered to Lynden.

Other References (Shipper's Reference) - Enter any invoice or purchase order numbers which identify shipment.

Consignee - Enter company name of consignee. Include name of recipient plus complete address, zip code and phone or telex number.

Purchaser's Name and Address - If different from the consignee, enter purchaser's name, company name, complete address and zip code. Enter "SAME" if same as consignee.

Country of Transshipment - Enter "NA".

Country of Origin of Goods - Enter the country where the goods or most parts of the goods were manufactured. Example: If product is manufactured and imported from England, and sold in Canada. "England" would be entered as the country of origin.

Transportation - Enter "Lynden Air Freight".

Conditions of Sale and Terms of Payment - Enter your terms of payment, i.e., "FOB your city", "Net 30 Days", "PPD/ADD", etc.

Currency of Settlement - If final payment for goods is to be made in the United States enter "U.S. Dollars". If final payment for goods will be in currency of another country, enter the name of that country and its respective currency.

Number of Packages - List the total number of packages being shipped and the type of packages in your shipment such as "cartons", "crates", "skids", etc. Canadian customs will check the actual freight piece count against your invoice to determine complete order is clearing customs. Example: If you have one skid containing 30 cartons, indicate "1" as the number of packages and list "30 cartons strapped or shrink wrapped to one skid".

Specification of Commodities - Describe the contents of your shipment including any markings on packages. List all commodities or parts separately due to varying duty rates.

Quantity - Enter the exact number of units contained in each package you are shipping.

Unit Price - Enter the price per unit.

Total - Enter the total value of all units. The total value can be calculated by multiplying the number of packages (11) by the number of units per package (13), then multiplying this total by the per unit price (14).

Total Weight - Enter both the net weight and gross weight of your shipment including packaging.

Invoice Total - Enter the total price of all figures shown in column 15.

Attached Commercial Invoice - If you have too many items to list in number 12, check the box to indicate that a complete breakdown of items is attached on a invoice.

Exporter's Name and Address - Enter complete name, address and zip code if the exporter is different from the vendor.

Originator - Enter the name of the person completing this form, plus complete company name, address and zip code.

Department Ruling - Leave blank.

Check If Applicable - Check this box if applicable.

Charges - Enter all charges for transportation, insurance, construction or assembly after importation or export packing costs, if not included in the total selling price (15).

Charges - If more than one item is listed on this invoice, enter all charges for transportation, insurance, construction or assembly after importation or export packing costs, if not included in the total selling price (15).

Check If Applicable - Check this box if applicable.

The Lynden International Shipper's Letter of Instruction (SLI)

The Lynden International "Shipper's Letter of Instructions" supplies Lynden with all the information necessary to process your shipment for export. At the same time, it fulfills the "Shipper's Export Declaration" form required by the U.S. Customs for export of goods valued over $2,500. Please Press Firmly.

Exporter - Enter your company name. Include your complete address and zip code.

Exporter EIN No. - Enter your company's Internal Revenue Service "employer identification number" (EIN). If you have not been issued an EIN number, then insert your social security number preceded by "SS".

Parties To Transactions - Indicate whether parties involved in the transaction are related or not related.

Ultimate Consignee - Enter the complete consignee name and complete address of the person or company receiving the shipment at final destination.

Intermediate Consignee - Enter the name of any person(s) or company(s) that will be involved in receipt of the shipment at the ultimate destination, i.e. customs broker, bank, etc. If not applicable, enter none.

Forwarding Agent - The preprinted form identifies Lynden Air Freight as your forwarding agent. As your agent, Lynden will complete the following items in the gray shaded area: Loading Pier/Terminal Exporting Carrier Foreign Port of Unloading Mode of Transport Port of Export Containerized

Shipper Requests Insurance - Check the appropriate box to indicate whether you would like Lynden to provide insurance or not. If "yes", indicate the amount of insurance desired. If you do not indicate either the yes or no box, insurance will not be applied.

Prepaid/Collect/C.O.D. - Check the appropriate box to indicate whether freight charges will be "prepaid" by the shipper or "collect" from the consignee at the destination. If C.O.D. service is required, please contact your local Lynden Air Freight office prior to shipment to check availability of C.O.D. service at destination.

Type of Transportation and Service - Check the box or boxes to indicate the type of transportation required: air, ocean, and type of service required; consolidate and/or direct.

Instructions In Case of Inability To Deliver - Please check the appropriate box.

Shipper's Reference Number - Enter your own identification number or in-house reference number if any available.

Date - Enter the date shipment is tendered to Lynden.

Marks, Numbers, and Kinds of Packages - Indicate your box or carton markings such as cartons, skids, crate etc., plus the number of actual pieces. (If you have a skid, please indicate in parenthesis the actual number of pieces on the skid.) If packages are only addressed with the shipper and consignee then show "as per addressed".

D/F (Domestic/Foreign) - If the goods were manufactured in the U.S.A., enter "D" for domestic. If the goods or most parts of the goods were not manufactured in the U.S.A. then enter "F" for foreign.

Schedule B Number - The "Schedule B Number" is the identification number for the U.S. Department of Commerce. This number is required for U.S. Customs. If you are not sure of the number, contact your local Lynden Air Freight office for assistance.

Quantity - Schedule B Unit(s) - Enter the quantity of units for each individual description as described in the "Schedule B" book. For assistance, please contact your local Lynden Air Freight office.

Shipping Weight - Enter the gross weight in kilos for the total shipment.

Value - Insert the dollar value of your invoice (selling price) plus any charges incurred up to the port of export if available. If not being sold, use the fair market value of your product.

Forwarding Information - If you have sent your documents to Lynden Air Freight separate from your cargo please indicate how cargo has been shipped to Lynden here.

Declared Value For Carriage - Indicate the amount that may be required for additional liability coverage by Lynden Air Freight. Lynden automatically covers $20.00 of value per kilo at no extra cost. Please check with your local Lynden Air Freight office for more details.

Validated License Number/General License Symbol - Enter your export license number. If your product is not moving under a validated export license then enter "G-Dest" for "general destination cargo". If you have questions on whether an export license is needed, contact your local Lynden Air Freight office.

ECCN - This number is required when export-controlled materials are being shipped. For assistance, contact your local Lynden Air Freight office.

Duly Authorized Officer or Employee - Signature of shipper, employee or exporter representative.

Signature/Title/Date - Lynden Air Freight will complete this section.

Authentication - Lynden Air Freight will complete this section.

Documents Enclosed - List any documents that you are providing, i.e. commercial invoice, certificate of origin, etc.

Special Instructions - If the shipment requires special handling or special services, indicate instructions in the space provided.

Documentation and Banking

All export documents are prepared by Lynden based on the customer's specific instructions. Documentation includes all commercial invoices, certificates of origin, shipper's export declarations, air waybills, or ocean bills of lading. Commercial invoices will follow the customer's prescribed format, and will be consistently applied to all shipments and destinations.

The Lynden Expo Air Airbill

Call (800) 926-5703 to schedule a pick up. Our representative will determine your requirements, assist you with your Lynden Airbill, and provide you with a rate estimate.

Fill out a simple Lynden Expo Air Airbill.

(a) Specify the type of service you want. Customer Specified Service (you specify the date and time) Next Business Day service provides overnight delivery of your critical shipment by 5PM. We also offer Second Business Day (5PM delivery), Fifth Business Day (3-5 day delivery by 5PM the fifth business day) and LTL (6-12 day deferred delivery). Service is guaranteed.
(b) Fill in the show name, your booth number, address and drayage contractor as indicated. Shipper's account number and reference number are optional.
(c) Fill in your destination. If you are shipping your freight to another show, please indicate the show name, booth number, address, and drayage contractor. Shipper's account number and reference number are optional.
(d) Indicate billing preference.
(e) If charges are to be billed to another party, indicate address.
(f) Identify number and type of pieces. Fill in weight and dimensions of each piece, if known (all pieces are measured and re-weighed at your Lynden station.)
(g) Declare a value and purchase insurance if desired.
(h) Indicate special handling requirements.
(i) Sign in the space provided.

Label each piece with a Lynden label.

Deliver your Lynden Expo Air Airbill to the Exhibitor Service Area. Save a copy for your records.

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