Freight Services

Sky Trac: The Next Generation In Air Freight

Sky Trac from Lynden Air Freight combines the customer service of our Worldwide Communications Center with our advanced tracing system -- giving you easy access to shipment information. Sky Trac provides you fast information on schedules, rates, and procedures. Use Sky Trac to locate your order, schedule pick-ups, and confirm deliveries. If you have questions, Sky Trac puts you in touch with the people who have the answers! The Sky Trac card is backed in full by Lynden Air Freight's Worldwide Communications Center -- it's also recognized by every one of our offices nationwide.

Tracing

Lynden Air Freight's tracing system is customer friendly. To receive quick, accurate tracing information you need nothing more than your Sky Trac card and your name. In addition, shipment status is also available with any of the following:

Customer purchase order number (or other reference number)
Lynden airway bill number
Origin or destination

Lynden Air Freight is a charter subscriber to the U.S. Community Cargo System, which links our computer system to those of major airlines. The link permits instantaneous data exchange and ensures that the tracing information you receive is accurate and up-to-date.

Traffic Manager

Traffic Manager is a free service for purchasing managers. Its procedures allow Lynden to take over the responsibility of monitoring vendors' progress in filling and shipping purchase orders. After placing your orders with your vendors, allow Lynden to take care of contacting them to verify orders, make pick-up and shipping arrangements, and keep you informed.

Electronic Data Interchange (EDI)

Lynden's advanced computer system enables shipment status or freight bill information to be transferred electronically to your computer. The flexibility of our system, combined with the expertise of our data processing personnel, give us the ability to accommodate many customer computer systems. Lynden can accommodate EDI using either of the following two methods:

Via a direct link between your host computer and the Lynden Air Freight main computer.

Via file transfers between personal computers. File transfers can be processed by Lynden or by your data processing department. For this method, a PC, modem, and communications software are needed.

C.L.A.S.S. Software

C.L.A.S.S. is a freight distribution software product for high volume shippers. It automates many aspects of the shipping process, including preparation of airbills, labels, and manifests. Shipment data can be printed on hard copy, or transferred to Lynden via diskette or modem. C.L.A.S.S. software is free for qualified shippers, and includes installation and training. For more information about C.L.A.S.S., contact Lynden Air Freight's Director of Information services at 800-825-3255, extension 4364.

Pickup Services

Lynden Air Freight can arrange pickup service around the clock, 365 days per year. For pickups during regular business hours, we request one hour prior notification. For time-critical shipments, special after hours or weekend pickups are available as needed.

House Stops

-- If necessary, a regularly scheduled daily or weekly pickup may be arranged to aid customers with their shipping schedule.

Pickup Charge

-- Pickup charges will be based on the total aggregate weight of the pickup, regardless of the number of airbills or freight destinations.

Management Reports

Lynden Air Freight's computer system will allow us to provide customized reports on all customer traffic. For your consideration, we have listed in this presentation some samples of the types of reports we regularly provide to clients. Please note that the information and formats contained in any report can be modified to meet exact specifications. Some of the reports we can immediately provide to a Traffic Department include:

Daily Customer Service Report

-- This report is designed to display shipper and consignee names, Airbill numbers, origin, destination, pieces, weight, and freight charges. Daily totals for pieces, weight, and freight charges are also shown.

Weekly Customer Service Report

-- This extends the daily activity report for a total week's worth of shipping activity. It can be sorted by origin or destination airport code, date, or by service level.

Service Audit Report

. -- This report lists overall on-time service performance and can be requested for any desired time period. From this report, one can find service information for each individual shipment, plus each lane segment.

Proof of Delivery Report

-- Proof of delivery information can be included on the service audit report, or on a specialized proof of delivery report. Either way, we can make it easy for one to receive signature names, plus time and date delivered on all traffic.

Automatic Customer Notification (ACN)

-- Lynden Air Freight offers volume customers an additional information option we call Automatic Customer Notification, or ACN. With ACN, a report is generated each morning which is transmitted via our electronic message system to any receiving terminal at the customer's facility. The ACN report lists your shipments currently in transit or delivered within the previous day. The ACN report also lists key Airbill information and current shipment statuses.

Certain volume consideration may apply. For more information on management reports, contact your Lynden Air Freight representative.